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Delivery

Effective 24th October 2017

Delivery Charges are as stated on product description and / or detailed in shopping cart.

Prices quoted are for mainland United Kingdom excluding Northern Ireland and Scottish Highlands & Islands ( please call McK Direct for quote ).

Delivery Charges


Delivery Charges are as follows

Orders based on total value

under    £ 19.99                   £   6.00 ex VAT

£ 20  to  £ 99.99                  £ 10.00 ex VAT

£ 100  to £ 129.99               £ 15.00 ex VAT

Over £ 130.00                           FREE

Order value pricing inc VAT

 


Special and Express Deliveries are available on request.


Deliveries are via  courier or Royal Mail.


Deliveries will arrive between 9:00am and 5:30pm the next business day after day of despatch.

 

On site installations will be charged according to geographic location and quoted direct to customer.

 

Should you be looking to purchase a number of tems, it may be best to contact McK Direct for a quotation.

 

Special and Express Deliveries are available on request.

Deliveries are via  courier or Royal Mail

Deliveries will arrive between 9:00am and 5:30pm the next business day after day of despatch. McK Direct will contact you should this not be the case.



Order Processing and Despatch Timing


McKechnie Marketing  will send out orders for in-stock* goods the same business day (Mon-Fri) so long as you place your order and complete payment by 2pm. After that time we will send goods out the next business day. All orders placed for in-stock goods over weekends and bank holidays will be despatched the next available business day. Goods should arrive the next business day following dispatch..

*PLEASE NOTE: STOCK IS KEPT IN DIFFERENT LOCATIONS IN THE UK AND MAINLAND EUROPE, THIS MAY ADD AN ADDITIONAL WORKING DAY TO YOUR DELIVERY

If your order contains any out-of-stock items then we will deliver your entire order when all the goods are available. McKechnie Marketing  will get the goods for you as soon as possible and normally within 5 business days. If  McKechnie Marketing  anticipate there being a longer delay then we will contact you as soon as we receive your order to give you a delivery estimate.

We can't guarantee the delivery schedules from our suppliers, but we do guarantee to keep you informed as best we can.


Returns Policies


If you wish to return something to us please email  [email protected]  and let us know what the situation is. We will issue an RMA number so that we can track the return properly. Please write the RMA number clearly on the packaging before sending any items back to us.


If you have simply changed your mind on a product then you can return it any time within 14 days from the day you receive them.

You will have to pay to return the goods to us via an appropriate delivery service, and we won't be able to refund any delivery charges you paid when you bought the goods. If the goods are in perfect, re-saleable condition when we receive them (in the opinion of McKechnie Marketing  ) then we will refund the full amount. If we believe that the goods have been opened, or used, or the packaging is damaged, or contents are missing, then we may not be able to offer a refund and the goods will be available for you to collect again from us. Sometimes we will still be able to offer a partial refund, but we will make an appropriate reduction in the amount we refund to you. This will normally be 20%, but may be higher if packaging is badly damaged or items are missing.


McKechnie Marketing  are a friendly company to deal with, and we will treat you fairly, in a manner any reasonable person would expect to be treated. Please be careful not to break cellophane/tape seals on any product until you are sure it it right for you, as we may not be able to accept returns once products are opened.


If there is a problem with the goods on delivery


If the goods are not as they should be on delivery (including but not limited to; goods are faulty, goods don't match our description, goods are not fit for purpose) then please telephone 0115 888 2900 or email us on [email protected]  and let us know straight away. We will arrange to collect the goods, and inspect them. If the problem is verified, then we will send a replacement product out to you straight away (assuming we have stock).


If you don't report problems with products to McKechnie Marketing within 14 days from the day you receive them then we will assume they are OK, and we will no longer be able to replace products with new ones. Instead, we will deal with any problems under the terms of the manufacturers warranty, and in line with UK consumer law where applicable

 

 
 
 
 
 
 
 
 
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